Bigwin live's Privacy Policy

Bigwin live collects certain personal information to deliver the best possible betting experience. We follow a strict data minimisation policy — we only collect what is genuinely needed to provide our services.

Information Collected Directly from You

• Full name, date of birth, email address, and mobile number — as provided at registration.
• Current address and nationality — required for KYC verification.
• A copy of your national ID or passport — required for identity verification.
• Payment details such as your mobile banking number — required to process transactions.
• Information you provide when contacting our support team.

Automatically Collected Information

• IP address and device type — used for security and fraud detection.
• Browser information and operating system.
• Pages visited and click patterns during your time on the site.
• Betting history and transaction records.
• Information collected through cookies and similar tracking technologies.

We may also receive certain information from third parties — such as transaction verification from mobile banking providers or identity confirmation from government databases. In these cases, we only collect the minimum data necessary.

Bigwin live uses your information only for specific, limited purposes. The table below clearly outlines the reasons your data is used and the legal basis for each.

You can opt out of marketing communications at any time by using the unsubscribe link at the bottom of any email or by contacting our support team.

Bigwin live never sells your personal information or shares it with third parties for advertising purposes. However, limited data may be shared in the specific circumstances outlined below.

When Your Information May Be Shared

• Payment Processors: To process deposits and withdrawals, necessary transaction details are shared with mobile banking providers such as bKash, Nagad, and Rocket.
• KYC Verification Services: Certain information may be shared with licensed verification agencies to confirm your identity.
• Legal Authorities: Information is shared when required to comply with legal orders from courts or regulatory authorities.
• Fraud Prevention: Where money laundering or suspicious activity is detected, the relevant authorities will be notified.
• Technology Partners: Cloud hosting and analytics service providers supporting site operations — all bound by strict confidentiality agreements.

Bigwin live uses cookies and similar tracking technologies on its website and app to enhance your browsing experience and keep the platform running smoothly.

Types of Cookies We Use

• Essential Cookies: Required for login sessions, security, and core site functionality. Without these, the site cannot operate properly.
• Performance Cookies: To analyze site loading speed and identify performance issues.
• Functionality Cookies: To remember your language preferences, theme, and other settings.
• Analytics Cookies: To understand which pages are used most — fully anonymised data.

You can manage cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain site features.

Bigwin live does not retain your data longer than necessary. Retention periods depend on the type of information and applicable legal requirements.

Once the retention period expires, data is securely deleted or anonymized so that you can no longer be identified.

As a bigwin live member, you have important rights over your personal data. We respect these rights in full.

Bigwin live applies multiple layers of security to keep your information safe.

• 256-bit SSL Encryption: All data transferred between your device and our servers is encrypted.
• Two-Factor Authentication (2FA): To add an extra layer of security to your account.
• Firewall & Intrusion Detection: Unauthorized access attempts are detected and blocked in real time.
• Regular Security Audits: External security experts conduct regular system audits.
• Employee Access Controls: Only authorized personnel are permitted to access specific data.
• Data Backup: Regular encrypted backups are stored securely.

In the event of a security incident that may affect your data, we will notify you within the legally required timeframe.

Bigwin live is strictly prohibited for anyone under the age of 18. We do not knowingly collect personal information from minors.

• Age verification is mandatory at registration. Accounts created with a false age will be permanently suspended.
• Proof of age may be requested at any time if there is reason for doubt.
• If we become aware that a minor's data has been collected, it will be deleted immediately and the account will be closed.
• If a parent or guardian suspects their child is using this platform, please notify us immediately.

Bigwin live reserves the right to update this privacy policy as needed. We will notify you of any significant changes.

• You will be notified via email or an on-site notice before any significant changes take effect.
• The date of any changes will always be noted at the top of this page.
• Continued use of the site after any changes will be considered acceptance of the updated policy.
• For significant changes, separate consent may be required at login.

We recommend visiting this page regularly to stay up to date with our latest policy.

For any privacy-related questions, concerns, or requests, feel free to reach out to us. We're always here to help.

• Email: support@bigwinlive.bet
• Response Time: Usually within 24–48 hours.
• Data Access Request: Completed within 30 business days.

To learn more about our privacy policy or read our terms and conditions, Click Here।